All your top questions answered !
Below is our guide to your questions about placing your order, delivery and returns. Please also find information regarding custom made orders and showroom appointments.
Delivery Costs & Times.
How long will it take for my order to arrive and how much will shipping cost ?
We provide free worldwide shipping. Orders with a value of £100/€100/$100 or over will be sent via a recorded and insured delivery service. Your tracking number will be emailed to you along with the shipping confirmation.
Delivery times can vary and are not guaranteed but below is a guide to when you can expect your order to arrive from the date of ordering:
Orders delivered to the UK - allow between 6-12 working days for arrival. Anticipate delays due to Brexit. Please note all import customs/VAT/tax & related charges will be at the expense of the purchaser.
Orders delivered to Ireland - allow between 6-10 working days for arrival.
Orders delivered to the Rest of Europe - allow between 10-21 days for arrival.
Orders delivered to the USA & Australia - allow between 10-25 days for arrival.
You can add a tracking number to your order at checkout for a flat rate fee of €4.
If you need your order to arrive by a specific date please contact us prior to ordering to confirm this is possible. We will endeavour to do our very best to accommodate special delivery requests. Please note we are not liable for any customs duty that may be applicable.
All of our jewellery and headpieces are delivered in beautiful ribboned gift boxes an wrapped in tissue paper, ready for gift-giving or keeping all for yourself.
Returns & Refunds.
What is your return/refund policy?
Under our 30 day Returns Policy, we are happy to accept the return of unsuitable items providing they are returned unworn and in original condition and packaging within 30 days of receipt of goods. Custom-made items and pierced earrings are excluded from our returns policy. We recommend that returned items are sent via a recorded method as we cannot be responsible for items that do not arrive. Refunds will be processed via the original order payment method. (either Debit/Credit Card or PayPal).
Refunds are processed as soon as possible and within a maximum of 30 days.
Earrings for pierced ears are now included in our Returns/Refund Policy once the hygiene seal has not been removed or damaged.
Please note items that are returned not in their original packaging and/or in an unsalable condition will be subject to a re-stocking fee at our discretion.
If you have any questions regarding either our delivery or returns policies please email us at firstname.lastname@example.org call us on +353 (0) 1-4429207.
July 1st 2020.
Unfortunately our showroom is closed for the foreseeable future. Orders may be placed online with free delivery on every order.
Custom Made Orders.
I can't see what I'm looking for on your website, can you make me a bespoke piece ?
Yes, we complete lots of custom made and bespoke orders. From something as simple as changing an existing design or starting from scratch we can help design something perfect for you. This can be completed over email or via a visit to our showroom. Custom made orders can take as little as 10 days to complete.
If you have any other questions please contact us at: enquiry@JulesBridalJewellery.com or call us on +353 (0) 14429207, UK: +44 (208)1331273.